Senior Community Operations Lead, Experiences

The Community You Will Join

Airbnb’s accommodation marketplace offers access to millions of places to stay in more than 191 countries, from apartments and villas to castles, treehouses and B&Bs. With Airbnb Experiences, people can see a different side to a destination through unique, handcrafted activities run by locals. All of this is brought together in one easy-to-use and beautifully designed website and application.

The Difference You Will Make

The Airbnb Community team is looking for a seasoned Global Community Programs Operations Lead to build and own the operating system across Community to support Experiences. In this role, you will report to the Director of Global Community Programs and work closely with the central Program Management function as well as across all Community sub teams. This role will establish processes and resources that empower all Community sub teams to deliver their functional deliverables to support all segments of Hosts (new Hosts, existing Hosts, Cohosts) and tiers of Hosts (Local Experts, Destination Experts, Services).

A Typical Day

• Establish systems to support all Community workstreams related to Experiences as well as points of intersections with other key workstreams
• Act as connective tissue and primary program POC across functional DRs and key projects
• Ensures consistency and cohesion between launch and business sustainment work
• Manages stakeholder communications, cascades and channels
• Identifies and manages Community milestones across all sub projects within the program
• Create and maintain Community channels to support work across the team as well as connect into the priority cross functional workstreams.
• Connect dots across other key workstreams to help find efficiencies for our team and Hosts.
• Implement and iterate on MBRs / WBRs or comparable processes
• Maintain close relationships with Program Management across other related workstreams
• Supports, anticipates and adapts resourcing needs from the team to ensure milestones and deliverables are met
• Looks across timelines and program milestones to ensure we are strategic how we are staffing the team to support Experiences
• Work closely with PgM group and Business Operations to establish reporting and measurement of Community
• OKR reporting: Develop, maintain, and improve monthly OKR reporting
• Support and roll out ongoing quality management processes and protocols as established by the business.

Your Expertise

• Senior leader with 12+ years of related work experience, particularly in Program Management, Strategy or Operations roles
• Track record of leading large scale, high impact, cross-functional efforts and drive projects from ideation to strategy and implementation
• Ability to build a compelling narrative internally and externally
• Highly developed analytical, interpersonal, and verbal/written communication skills
• Experience with Airtable, Excel/Google Sheets, Superset is a strong asset
• Solutions oriented and creative problem solver. Able to identify real obstacles constructively.
• Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.