About Gorgias
Gorgias is a leading customer service platform designed specifically for ecommerce businesses. Founded in 2015, it has grown to over 250 employees across multiple global offices. The platform offers advanced automation and AI capabilities, helping online stores provide efficient and personalized support across various channels.
Role Overview
As a Senior Full-Stack Engineer at Gorgias, you will join the Automate team, a dynamic group focused on revolutionizing customer support in the ecommerce space. This role involves enhancing and expanding the functionality of our chat products, exploring and implementing performance improvements, and collaborating with other teams to integrate new features.
Responsibilities
- Develop and refine AI-driven customer support functionalities.
- Collaborate with cross-functional teams to integrate new product features.
- Ensure high standards of code quality through logging, unit tests, and monitoring.
- Provide technical consultation and participate in project scoping and breakdown.
Who You Should Be
- Experienced with React and Node.js (6+ years).
- Professional experience with Python.
- Demonstrated ownership and teamwork skills in previous roles.
Nice to Have
- Experience with TypeScript and WebSocket.
- Experience in developing live chat features.
Benefits at Gorgias
- Comprehensive health coverage and generous vacation policies.
- Significant opportunities for personal and professional development, including a substantial budget for learning materials and wellness.
- Engaging company culture with regular online and offline events.
Benefits Extracted with AI
- Medical insurance
- 5-week vacation
- 2 weeks RTT
- Paid sick leave
- Paid parental leave (16 weeks)
- MacBook Pro
- Personal credit card for lunches
- Private health insurance
- €700 for home office setup
- €2000 for learning and wellness annually
- Online and offline company events
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