Company Overview
Front is a modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Role Description
As a Senior Full-Stack Engineer in the Workflows pod at Front, you will collaborate closely with product managers, product designers, and other engineers to deliver on our product roadmap. You will turn rough specs into features that we can leverage in our rules engine, find elegant solutions to usability problems, and ramp on new web technologies that will make Front better.
Responsibilities
- Collaborate with product managers, product designers, and other engineers.
- Deliver on the product roadmap.
- Turn rough specs into features.
- Find solutions to usability problems.
- Ramp on new web technologies.
Skills and Experience
- Product-minded: committed to building the best user experience.
- 5+ years of industry experience working on complex software systems.
- Knowledgeable about modern web technologies and excited to learn new ones, e.g., Node.js, ES6, TypeScript, React.
- Understand the trade-offs between different engineering solutions when solving a problem, value pragmatism over idealism.
- Full professional English proficiency.
What We Offer
- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Focus Fridays - learn more here!
- Flexibility to work from home 3 days/week (unless posted as a full-remote role)
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Benefits Extracted with AI
- Medical insurance
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