About Diabolocom
Diabolocom is a leading European provider of SaaS contact center solutions, experiencing double-digit growth annually. Founded in 2005, the company helps streamline customer journeys for companies of all sizes in over 60 countries. Its solution integrates seamlessly with IT systems, including major CRM software, due to its open architecture and web services.
Role Overview
As a Technical Product Owner/Manager at Diabolocom, you will join the Product division and collaborate with Bastien, the Head of Product, and team members Edmée, Emna, and Veronika. This role is not your typical product owner position. You will be translating feature requests, business strategies, and market opportunities into product priorities. Additionally, you will participate in defining the product strategy and roadmap to deliver value iteratively.
Key Responsibilities
- Translate feature requests into product priorities.
- Define product strategy and roadmap.
- Write customer-focused specifications and user stories.
- Define the scope of sprints/releases with agile cross-functional development teams.
- Assist development teams throughout sprints and manage testing activities with QA engineers.
- Create and maintain user documentation, focusing on online contextual help.
- Share knowledge within the team.
Skills and Experience
- Engineering school degree.
- 2+ years’ experience in Product Management.
- Strong sense of User Experience and ergonomics.
- Organizational and leadership abilities.
- Curiosity and autonomy.
- Excellent communication skills in French and English.
Additional Qualifications
- Experience with lean/agile methodologies and tools.
- Experience in product-driven data analysis.
Benefits
- Remote work up to 2 days a week.
- Team building events.
- Choice of daily equipment (Mac or PC, Android or iPhone).
- Multicultural environment with colleagues from 5 different countries and 10 different nationalities.
Why Join Diabolocom?
You will have the opportunity to work in a company at a key moment of its growth, with significant impact potential. The team is large enough to thrive but small enough for you to make a real difference.
Benefits Extracted with AI
- Remote work up to 2 days a week
- Team building events
- Choice of daily equipment (Mac or PC, Android or iPhone)
- Multicultural environment
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