Senior Engineering Manager

Job Description

Do you seek to make an impact on large-scale applications serving millions of requests per minute? Are you passionate about driving the core platform changes empowering hundreds of feature teams?

We are seeking a Senior Engineering Manager to lead Zendesk's platform initiatives and inspire change through our organization. You will lead 2+ scrum teams composed of highly skilled engineers with a deep passion for their craft. Your goal will be to build a solid and productive technical platform on top of which hundreds of feature teams can build great features for our customers. We care about simplicity, consistency, and developer happiness while being pragmatic. We value bias for action and innovative bold ideas. We aspire to contribute back to the open-source community powering our internal stack (e.g., Ruby and Ruby on Rails) by releasing open-source software and shaping existing ones.

Key Responsibilities

• Leading the team(s) responsible for Ruby and Java ecosystems at Zendesk.
• Influencing technical roadmaps according to company business objectives.
• Attracting, recruiting, and retaining top talent.
• Inspiring changes, managing process and technology.
• Conducting regular, open, action-oriented 1:1s with your reports.
• Supporting team members in establishing targeted, attainable goals that cultivate their professional development and enhance their learning.
• Providing regular, compassionate, and direct feedback to your team members.
• Owning team processes and rituals.
• Crafting an inclusive and open team culture.

Required Experience

• 5+ years of engineering leadership experience.
• Previous experience writing large-scale backend code in a language like Ruby, Java, or Go.
• Excellent interpersonal skills and ability to explain sophisticated technical concepts.
• Proven understanding of software reliability, scalability, and performance concepts.
• Strong knowledge of software architecture and programming languages.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital-first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

Benefits

• Hybrid work model: Our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
• Bonus eligibility
• Professional development opportunities
• Inclusive team culture

The Poland annualized base salary range for this position is zł352,000.00-zł528,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job-related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.