Technical Services Engineer

Join MongoDB as a Technical Services Engineer

About MongoDB

MongoDB is a leading developer data platform, empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our platform is a database with an integrated set of related services that allow development teams to address the growing requirements for today's wide variety of modern applications.

About The Team

The Technical Services team focuses on helping customers to be successful with MongoDB products. Learning and supporting these products will provide you a great deal of exposure to modern technologies such as Cloud, Kubernetes, configuration management tools, and managing instances in the public cloud (AWS, GCP, and Azure).

Role Overview

As a Technical Services Engineer, you will use your exceptional problem-solving and customer service skills, along with your deep technical experience, to advise customers and solve their complex MongoDB problems. You will be an expert in the entire MongoDB ecosystem, including the database server, drivers, cloud, and infrastructure. This role involves working with our largest customers, solving complex challenges related to architecture, performance, recovery, security, and more.

Key Responsibilities

• Work alongside our largest customers to solve complex challenges.
• Be an expert resource on best practices in running MongoDB at scale.
• Advocate for customers' needs by interfacing with our product management and development teams.
• Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
• Focus on the performance of our Cloud platform Atlas and its supported services.
• Help both frontend and backend developers build next-generation applications on the MongoDB platform.

What You Need

• Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL).
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
• Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.).
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching.
• Experience with cloud-based infrastructure solutions such as AWS, Azure, OpenStack, or Google Compute Engine.
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Bonus Points

• Experience with authentication systems such as LDAP, Kerberos, AD.
• End-user experience using system monitoring, backup, and operations management technologies.
• Experience coding or scripting in one or more of JavaScript, Python, Bash, Ruby, PHP, Java, C, C++, C#, Go, Node.js, Perl.
• General knowledge or experience with automation technologies such as Chef or Puppet.
• Multilingual capabilities.

Success Measures

• In 3 months, gain a deep understanding of MongoDB and its ecosystem.
• In 6 months, be comfortable working directly with our customers and complete the MongoDB Certified DBA Associate exam.
• In 12 months, gain expertise to be part of a technical experts group within the MongoDB ecosystem and handle technical escalations independently.

Benefits

• Competitive salary, pension contribution, and equity.
• Free lunches 3 days a week in the office, with unlimited free snacks, refreshments, and drinks.
• VHI Health cover, dental cover, travel insurance, and life assurance.
• Bike to work scheme, commuter tax saver scheme, secure bike storage.
• Regular performance, compensation, and development reviews.
• 27 annual leave days + 10 public holidays.
• 20 weeks Maternity & Paternity leave to spend time with new arrivals.
• Wellness programme, fertility benefit, and meditation benefits.

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. MongoDB is an equal opportunities employer.