About the Role
As a Technical Services Engineer at MongoDB, you will be part of a team that is at the forefront of innovation and creativity in the database management sector. You will use your problem-solving skills and technical expertise to help our customers solve complex MongoDB problems. This role involves advising customers and solving their complex MongoDB issues, making it a critical position within our Technical Services department.
Responsibilities
- Work with the largest and most demanding customers to drive successful end-to-end migrations of their self-managed MongoDB databases to Atlas.
- Enhance your technical troubleshooting expertise by working on customer use cases, evaluating solutions, and providing expert advice on the best ways to migrate MongoDB workloads to Atlas.
- Collaborate with Professional Services Consulting Engineers to perform comprehensive full-stack assessments (workloads→DB→Infra) and provide expert advice to both Professional Services and customers.
- Shape the roadmap of migration methodologies, tooling, and the core database by providing product feedback based on real-world customer experiences.
What You Need
- Patience, empathy, and a genuine desire to help others.
- Excellent communication skills, both written and verbal.
- Strong diagnostic/troubleshooting skills, with significant experience in troubleshooting end-to-end technical issues in production environments.
- 5+ years of experience with administering RDBMSs such as Oracle, Postgres, MySQL, etc. MongoDB experience is preferred.
- 5+ years on Cloud or on-prem infrastructure administration experience.
- 3+ years in technical domains such as Database Performance tuning and benchmarking, configuring and using common Cloud providers (AWS, GCP, Azure), and networking concepts including firewalls and load balancers.
Why MongoDB?
- Be a part of a company that's reinventing the database, passionate about innovation and speed.
- Enjoy a fun, inspiring culture that is engineering focused.
- Work with exceptionally talented people around the globe.
- Learn, contribute, and make an impact on the product and community.
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Benefits Extracted with AI
- Supportive and enriching culture
- Employee affinity groups
- Fertility assistance
- Generous parental leave policy
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