Join Zendesk as a Data Scientist II
Zendesk is seeking a highly skilled Data Scientist II to join our Enterprise Machine Learning team. This role is pivotal in developing and delivering high-quality machine learning (ML) and artificial intelligence (AI) products that enhance our customer experience solutions. As part of the Enterprise Data & Analytics team, you will work closely with data analysts, ML engineers, and business partners to create scalable data-driven solutions.
Key Responsibilities
- Product Development: Collaborate with cross-functional teams to develop ML and AI products that meet business needs.
- Statistical Analysis: Utilize statistical analysis and machine learning to address complex business issues and formulate data-driven solutions.
- Metrics Definition: Define and align key metrics related to the efficiency and effectiveness of AI/ML systems based on business impact.
- Stakeholder Engagement: Proactively engage with various stakeholders to build strong relationships and understand their analytical needs.
- Best Practices Implementation: Implement and promote best practices regarding data contracts to optimize data integrity, security, and compliance.
Who You Are
You are a data scientist with a deep passion for bridging the gap between data science, machine learning, and business needs. You possess excellent communication skills, enabling you to explain complex concepts to non-technical stakeholders. Your problem-solving skills and business acumen are applied to real-world business solutions, and you thrive in a collaborative, cross-functional team environment.
Qualifications
- BA/BS degree in Computer Science, Data Science, Statistics, or a related field (advanced degree is a plus).
- Minimum of five years of experience in data science.
- Proficiency in R, Python, SQL, and other statistical computer languages.
- In-depth understanding of machine learning techniques.
- Demonstrated ability to communicate complex data science concepts to non-technical stakeholders.
Why Zendesk?
Zendesk offers a fulfilling and inclusive work environment with a hybrid work model that allows flexibility for remote work. We are committed to diversity, equity, and inclusion, and we provide reasonable accommodations for applicants with disabilities.
Join us in making customer experiences better and be part of a team that powers billions of conversations with brands you know and love.
Benefits Extracted with AI
- Flexible remote work
- Inclusive work environment
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