Renewals Manager (East)
Docker, IncOverview
Join Docker, Inc., a pioneering software development company that simplifies the lives of developers around the world. As a Renewals Manager based in the Eastern Time Zone, you will play a crucial role in driving the renewal process for our customers, ensuring they continue to see the value in our products and services. You will work closely with our sales team and customers to negotiate and close renewal contracts, and identify upsell opportunities.
Responsibilities
- Manage the renewal process for a portfolio of customers, ensuring timely and accurate renewals.
- Build strong relationships with customers and identify opportunities for upselling and cross-selling.
- Negotiate and close renewal contracts, working closely with our sales team and customer account team.
- Communicate effectively with both technical and non-technical stakeholders, articulating the value that we provide to our customers.
- Collaborate with cross-functional teams to ensure that customer needs are met and issues are resolved.
Qualifications
- 4+ years of experience in a sales or account management role, preferably in a SaaS company.
- Strong communication and negotiation skills.
- Ability to build strong relationships with customers.
- Proactive and able to manage multiple accounts simultaneously.
- Understanding of MEDDPICC sales methodology; Command of the Message certification preferred.
- Experience with Salesforce/CPQ or other CRM tools is a plus.
What to Expect
- First 30 Days: Onboarding and training on Docker's products and services. Introduction to the Renewals team and cross-functional teams. Review of current customer portfolio and renewal pipeline.
- First 90 Days: Management of a portfolio of customers and renewals. Identification and pursuit of upselling and cross-selling opportunities. Collaboration with cross-functional teams to resolve customer issues and meet customer needs.
- First Year: Continued management of a portfolio of customers and renewals, with a focus on driving customer satisfaction and revenue growth. Identification and pursuit of strategic opportunities for upselling and cross-selling. Active participation in cross-functional projects to improve the customer experience.
Perks
- Freedom & flexibility; fit your work around your life.
- Home office setup; we want you comfortable while you work.
- 16 weeks of paid Parental leave.
- Technology stipend equivalent to $100 net/month.
- PTO plan that encourages you to take time to do the things you enjoy.
- Quarterly, company-wide hackathons.
- Training stipend for conferences, courses, and classes.
- Equity; we are a growing start-up and want all employees to have a share in the success of the company.
- Docker Swag.
- Medical benefits, retirement, and holidays vary by country.
Benefits Extracted with AI
- Freedom & flexibility
- Home office setup
- 16 weeks of paid Parental leave
- Technology stipend
- PTO plan
- Quarterly hackathons
- Training stipend
- Equity
- Docker Swag
- Medical benefits
Similar jobs
Last update: 23 minutes ago
Remote Software Engineer
Join our team as a Remote Software Engineer, developing high-quality code in an agile environment. Skills in microservices, API development, and cloud computing required.
Senior Backend Developer
Join Cyberhaven as a Senior Backend Developer to design scalable systems using Go, Kubernetes, and more. Remote position with competitive benefits.
Senior Full Stack Software Engineer
Join Vouch Insurance as a Senior Full Stack Software Engineer, leading projects and mentoring in a remote role.
Technical Product Manager - Data Science and Machine Learning
Join Stack Overflow as a Technical Product Manager focusing on Data Science and Machine Learning. Remote work, competitive salary, and great benefits.
Commercial Products Associate
Join HealthCentral as a Commercial Products Associate, partnering with Sales and Editorial to strategize digital campaigns. Remote role with benefits.
Senior Software Engineer
Join BOSSCAT™ as a Senior Software Engineer in Boston. Work with Java, React, AWS, and more. Competitive salary and benefits.
Senior Site Reliability Engineer (AWS, Node.js)
Join Tint as a Senior Site Reliability Engineer to enhance AWS infrastructure efficiency and reliability. Remote role in the US.
Staff Engineer - Python, Cloud, Distributed Systems
Join Keelvar as a Staff Engineer to lead design and architecture in a remote role, focusing on Python, cloud, and distributed systems.
Software Engineer (Backend)
Join Recharge as a Backend Software Engineer to build high-scale, high-performance products for eCommerce merchants.
Senior Product Manager, Nursing AI Tools
Join as a Senior Product Manager to lead AI tool development for nursing, focusing on user adoption and product strategy.
Senior Software Engineer - Python, Django, Kubernetes
Join AppOmni as a Senior Software Engineer to develop secure backend systems using Python, Django, and Kubernetes.
Senior Distributed Systems Engineer
Join webAI as a Senior Distributed Systems Engineer to design and maintain scalable systems using Python, Kubernetes, and more.
Senior Software Engineer
Join Umbra as a Senior Software Engineer to develop software for autonomous satellite operations. Remote or hybrid in Santa Barbara, CA.
Senior Software Engineer II, Provider Experience
Join Remo Health as a Senior Software Engineer II to lead technical development in dementia care solutions using React, TypeScript, and more.
Corporate Solutions Engineer
Join GitHub as a Corporate Solutions Engineer in Europe, providing pre- and post-sales support for EMEA customers.
Remote Software Engineer
Join Waabi as a Remote Software Engineer to develop cutting-edge self-driving technology. Work with AI, Python, C++, and more.
Senior Backend Developer - Java, Microservices
Join Oracle as a Senior Backend Developer focusing on Java and Microservices to revolutionize healthcare technology.
Founding Support Engineer
Join Mintlify as a Founding Support Engineer in San Francisco. Solve complex customer issues and help build our innovative platform.
FullStack Software Developer
Join SPREAD AI as a FullStack Software Developer to innovate in data management and engineering intelligence.
Senior Software Engineer - Remote
Join Spinwheel as a Senior Software Engineer to lead API design and integration architecture in a remote-first, fast-growing startup.
Senior Full-Stack Software Engineer
Join Human Interest as a Senior Full-Stack Software Engineer to build world-class customer experiences in a remote role.
Senior PHP Laravel Developer / Architect
Join Dotlab as a Senior PHP Laravel Developer to enhance SaaS solutions with PHP, Laravel, and modern technologies.
Senior PHP Laravel Developer / Architect
Join Dotlab as a Senior PHP Laravel Developer to lead SaaS solutions and software architecture in Rotterdam.
Backend Developer with Python Expertise
Join Deliverect as a Backend Developer to design and maintain scalable backend services for the food service industry.