Customer Success Engineer

Who We Are

Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees.

What You Will Do

As a Customer Success Engineer at Moveworks, you’ll work alongside a Customer Success Manager to understand customer requirements and drive all technical aspects of the post-sales engagement with customers. In essence, you are responsible for the technical delivery of the Moveworks platform. This involves activities such as: validating proper access to customer infrastructure for API integrations, configuring the behavior of the Moveworks platform using configuration files, and advising customers on how they can modify their systems to optimize performance of the Moveworks platform.

You will play an advisory role to early customers, build long-term strategic relationships with both customers and partners, and ensure optimal customer experience and outcomes. Each of our team members is extremely hands-on, pushes boundaries, and is driven to deliver their best work. Because of this, you'll be the technical customer advocate internally, and have the opportunity to work closely with Product Management, Engineering and R&D teams and help to influence the product features based on feedback from customers.

What You Bring To The Table

You have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant. You are proficient in using REST API’s and reading documentation to query new endpoints. You have a good understanding of data modeling and data pipelines. Your passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable. You are confident in your communication and interpersonal skills. You have a great track record of driving successful technical adoption with medium to large-sized projects. You have hands-on experience in administering and deploying enterprise solutions. Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus. You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash. You have familiarity with Linux and Windows environments and using the command line. You possess a bachelor’s degree or higher in Computer Science or a related field. You are willing to travel 10 - 25% of the time.

Compensation and Benefits

Base Compensation Range: $90,000 - $183,000. Compensation Structure: Base + Bonus + Equity. Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.