About Kustomer
Kustomer is a leading conversational CRM platform that enhances customer service experiences across multiple channels. The company uses AI, automation, and a no-code configuration to provide seamless service. Kustomer is backed by significant investments and has a strong growth trajectory.
About The Role
As a Senior Software Engineer specializing in AI, you will work on developing AI features for Kustomer's platform. This role involves a high degree of autonomy and the opportunity to work on cutting-edge technology in AI and machine learning.
Responsibilities
- Collaborate with cross-functional teams to enhance platform intelligence.
- Develop and integrate tools for analyzing LLM prompt queries.
- Implement improvements in AWS AI/ML for sentiment analysis and language detection.
- Enhance NLP intent identification models and integrate them with existing features.
- Analyze data to improve developer experience and organizational metrics.
- Prototype and develop new AI technologies and products.
Qualifications
- 5+ years of software development experience.
- Bachelor's degree in Computer Science or related field.
- Proficiency in server-side languages like Go, Python, JavaScript.
- Experience with RESTful API development and cloud platforms like AWS or Azure.
- Familiarity with version control systems like Git.
Nice to Have
- Strong proficiency in AWS services.
- Understanding of data modeling and ETL processes.
- Experience with machine learning and Agile methodologies.
Benefits
Kustomer offers competitive salaries, stock options, comprehensive healthcare, and a flexible vacation policy. The company is committed to diversity and inclusion, providing an environment where all employees can thrive.
Disclaimer
Kustomer communicates only through official channels and does not request funds during the recruitment process.
Benefits Extracted with AI
- 401(k)
- 100% healthcare coverage
- WiFi and Mobile reimbursement
- generous vacation policy
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