About Baseten
Baseten is a dynamic startup specializing in providing infrastructure for deploying and serving ML models efficiently and cost-effectively. With a focus on performance, scalability, and cost-efficiency, Baseten enables data scientists and engineers to deploy industry-leading open-source models and optimize serving for their own models. Our services are designed to support projects from prototype to production, offering light-speed inference on infrastructure that autoscales with your traffic.
What We Offer
- Competitive compensation package
- Unlimited PTO
- 401k
- Covered healthcare premiums
- A unique opportunity to be part of a rapidly growing startup in a cutting-edge engineering field
- An inclusive and supportive work culture that fosters learning and growth
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities
Role Description
As a Technical Support Specialist at Baseten, you will be integral to our customer success team. Your main responsibilities will include troubleshooting technical issues, providing timely customer feedback, and supporting the deployment of machine learning models. You will work closely with our engineering team to improve our product based on user feedback and help optimize our manufacturing processes.
Key Responsibilities
- Provide technical support and troubleshooting for Baseten's products and services
- Collaborate with the engineering team to enhance product functionality and user experience
- Assist in the development and improvement of manufacturing processes
- Foster teamwork and collaboration within the team
- Ensure customer satisfaction through effective problem resolution
Qualifications
- Experience with databases and troubleshooting complex systems
- Strong teamwork and communication skills
- Ability to handle multiple tasks simultaneously and meet tight deadlines
- Passion for technology and innovation
- Previous experience in technical support or a related field is preferred
Why Join Us?
Joining Baseten means becoming part of a team that values innovation and is committed to making a significant impact in the field of machine learning infrastructure. If you are passionate about technology and eager to work in a fast-paced, innovative environment, we would love to hear from you.
Benefits Extracted with AI
- 401(k)
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