Senior Solution Engineer

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

Job Description

Responsibilities:

• Leads in the design, development, implementation and documentation of customer-focused programming solutions, while ensuring development best practices and quality standards are employed and other appropriate methodology processes, policies and tools to help ensure that upon implementation, a program aligns with the Information Systems architectural design, and successfully meets the customer’s business needs.
• Provides process leadership for work groups and leads in product/service delivery strategy and work plans.
• Manages and maintains customer relationships and resolves their concerns.
• Accountable for resolution of implementation and support issues and leads collaboration with support teams to troubleshoot and resolve escalated incidents and problems, using established IS procedures for problem and situation management.
• Leads risk assessment and root cause analysis efforts.
• May partner with both technology and application vendors; collaborating to analyze problems and develop and implement the appropriate solutions.
• Effectively communicates to leadership the status and resolution plan for complex technology issues.
• Understands both the current and future states of the technology, and can define and articulate pros, cons and recommendations to senior leadership.
• Provides forward-thinking technical leadership for applications development.
• Assists in the creation of technology roadmaps and effectively communicates roadmaps to senior leadership, as well as identify opportunities to improve service delivery across service lines.
• Mentors less senior team members and is accountable as a role model for customer service excellence.

Qualifications:

• Bachelor’s degree in Computer Science or related field
• 7+ years experience in software engineering or solution engineering
• Proven track record of designing and implementing complex, secure and compliant system integration solutions for healthcare systems
• Strong programming skills in languages such as Java, Python
• Extensive experience with cloud platforms (AWS, Azure, Google Cloud) and database management
• Strong understanding of network architecture, protocols and security
• Knowledge of cybersecurity principles and best practices
• Excellent problem solving and communication skills

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits.